Question 1:	How do I install the DVR program?
Answer:	If you are reinstalling Site Server on this computer, please see "How do I completely uninstall the DVR program?" first. 1. Insert the huperVision 4000 v1.53 CD 2. Wait for the huperVision 4000 window to pop up, if it does not go to "My Computer" and double-click the CD 3. When the window comes up, click on "huperVision v1.53" 4. Follow the directions until you get to the "Destination Folder" window 5. Make sure that the program is being installed to "C:\huperlab\hupervision\" 6. If not, click on "Change" and type "C:\huperlab\hupervision\" without the quotations 7. Continue the installation and follow the directions *The C drive is default, if your DVR is setup differently, change the drive letter accordingly. For more information about installing huperVision go to the Install & Quick Guide included on the CD.
Question 2:	How do I completely uninstall the DVR program?
Answer:	With huperVision 1.53: 1. Go to Start->All Programs->Startup and right-click on "Site Server" and click "Delete" 2. Restart the computer 3. Run the program uninstaller (Start->huperVision v1.53->Uninstall huperVision) 4. Delete all huperVision files a. In Win7 delete the folder C:\huperlab\ b. In WinXP delete the folder C:\Program Files\huperlab\ c. Delete C:\checkID.txt d. Delete all drivers starting with "HM" in C:\Windows\system32\drivers\ (ex. HMcap2R or HMcap7R) e. Run the driver uninstaller from the huperVision v1.53 CD (F:\HV153-20100415\program files\huperlab\huperVision\driver\hmcap2r\uninstall.exe) f. Several "Found New Hardware" windows should pop up, just close them g. Delete any Site Server shortcuts on the desktop and in the start menu 5. Restart the computer
Question 3:	How do I make Site Server fullscreen?
Answer:	It is recommended that you change the monitor resolution to 1024x768, 16-bit, 60Hz in order to match the Site Server's default resolution. If you have huperVision 1.53 and you wish to change the Site Server's resolution: 1. Close Site Server 2. Go to Start->huperVision v1.53->Utilities->MultiView 3. Change the resolution to match your monitor's resolution 4. Ensure that you make the changes for both live and playback view
Question 4:	What is the difference between the different recording modes
Answer:	Non Stop Recording Continuous recording Non Stop Smart Recording Continuous recording but only 1 FPS when no motion is detected Event Only Recording Only records when motion is detected Time Lapse Recording Records on set time intervals
Question 5:	How do I setup remote viewing?
Answer:	We recommend a static IP address on the DVR for remote viewing. For Windows XP: Go to Control Panel -> Network Connections Right click your local area connection and choose "Properties" Select "Internet Protocol (TCP/IP)" and click "Properties" Select "Use the following IP address" enter an IP address for the DVR enter the subnet mask, default gateway, and DNS information For Windows 7: Go to Control Panel -> Network and Internet -> Network and Sharing Center Click on "Local Area Connection" and then click "Properties" Select "Internet Protocol Version 4 (TCP/IPv4)" and then click "Properties" enter an IP address for the DVR enter the subnet mask, default gateway, and DNS information * Make sure that no other devices share the same IP address. Subnet mask, default gateway, and DNS information can be obtained from your router¡¦s status page. Network settings can vary, if you are unsure about your network settings, contact your network administrator. If you are not using a router, contact your internet service provider. Once the DVR has a static IP address: Open Site Server and go to Preferences Click on the "Network" tab Change the port number *Make sure that the network port you choose is forwarded in the router. Refer to your router¡¦s user manual for information about port forwarding. If you are unsure about your network settings, contact your network administrator.
Question 6:	What network ports should be forwarded for remote DVR connection?
Answer:	The default settings for huperVision 1.53 are: HTTP TCP 80 It is recommended that this be changed Dynamic IP TCP 18080 Not needed if using static IP Video 1 TCP 18082 Video 2 TCP 18083 Audio UDP 18000 This cannot be changed Playback TCP 18100 This cannot be changed
Question 7:	How do I setup a dynamic IP?
Answer:	If your network automatically assigns an IP to your DVR you will need to setup dynamic IP in order to remotely connect to the DVR. We will be using a free list server at www.dvr24h.com: Go to www.dvr24h.com and click on "Guest Login" Click on "Register" and fill out the information in the form Open Site Server and go to Preferences Click on the "Network" tab Put a checkmark next to "Enable dynamic IP" and click on "Setting..." For "Server IP address:" type "dvr24h.com" Enter the User ID and Password you set at www.dvr24h.com To remotely access your DVR go to www.dvr24h.com and login Click on "Web Cam List" and you will see a link to your DVR *For more information about network setup go to the huperVision v1.53 User Manual ¡V Chapter 2 Page 72 - Web Server and Video Server settings (Network tab). If you are unsure about your network settings, contact your network administrator.
Question 8:	How do I export video from a remote computer?
Answer:	With huperRemote 3.2 on a remote computer: Start huperRemote 3.2 Click the "Change to Remote Player" button on the bottom left Enter your DVR's IP address in the top right and hit enter Enter your user name and password if asked Wait for it to download the camera and time information Find the camera and time you want to export and click on it Click "Download selected history records" and wait for the time you selected to turn green Right click the time and click "save to .avi" Choose where to save the file and what to name it Wait for the file to fully convert, in the taskbar notification area there will be white squares with a red number, when they reach 100 and disappear the file is ready (for larger files the conversion will be split up and you will see more than one white square) huperRemote 3.2 Playback File Conversion Notification With Internet Explorer on a remote computer: Open Internet Explorer Type "\http://[DVR's IP address]:[DVR's TCP port]" in the address bar Allow all ActiveX add-ons to run Click the "Connect/Disconnect" button on the bottom right Enter your username and password Click the Web Player 2.0 In the Web Player click "Login" on the bottom right Enter your username and password Find the section of video you want to export Set your video storage folder in the bottom right Click the download video button on the bottom right Open Web Remote Player 2.0 to export video Set Storage Location and Download Video
Question 9:	During playback the camera windows are all green.
Answer:	It is likely that the camera resolution, quality, and/or framerate are set too high. Lower your settings or upgrade your system.
Question 10:	How many remote users are allowed at one time?
Answer:	The results vary depending on your internet connection and your DVR settings. We have tested with a 16 channel DVR at 320x240, MPEG4, and Good Quality Compression and it requires about 386 kb/s (0.377 Mb/s) upload speed to get 7-10 fps. You need to test your own internet connection upload speed and DVR settings to determine how many users can connect at the same time.
Question 11:	How do I enable 36 camera split-screen in huperRemote?
Answer:	With huperRemote 3.2: 1. Close huperRemote 2. Open C:\Program Files\huperRemote\rViewer.ini 3. Change "MaxSplit" to 6 (4 = 16 channel, 6 = 36 channel, 8 = 64 channel)
Question 12:	What is Error Code: 80004001?
Answer:	Error Code: 80004001 means that your video card driver doesn't support "Direct Draw Acceleration". Update your video card driver.
Question 13:	How do I control a PTZ camera?
Answer:	1. Ensure that the PTZ camera is properly connected to the DVR 2. In Site Server, click on the PTZ icon (located on the right side of the screen) 3. When the PTZ remote pops up, click on the preferences button (the hammer icon) 4. When the PTZ setup window comes up enter your camera's information 5. Click OK to save and exit *For more information go to the huperVision v1.53 User Manual - Appendix 3 - Guide to Connect PTZ Camera
Question 14:	How often should I maintain my DVR?
Answer:	It is recommended that you defragment the hard drive every 3 months and format the video data partition every 6 months.
Question 15:	I lost my login and password.
Answer:	There is no way to retrieve login and password information. You must uninstall and reinstall huperVision to reset the default login and password.

Question 1:	Error Code:80004001 is shown while starting huperVision site server.
Answer:	ErrorCode:80004001 means that your display card driver doesn¡¦t support ¡§DirectDraw Acceleration¡¨ function. Please update your display card driver.
Question 2:	Captions become black in huperVision site server.
Answer:	Black captions are resulted by certain display card drivers, such as Nvidia 8500, and 8600 series. Update the following files in your huperVision program. FxVideoSink.zip download link: http://huperlab.com/board/eng/FxVideoSink.zip The GDIAgent.zip download link: http://huperlab.com/bboard/eng/GDIAgent.zip For further details, please go to HuperLab FAQ "The caption is black for HuperVision V1.4."
Question 3:	What is the function of the two white boxes in the active menu (bottom right hand corner of windows screen)?
Answer:	The white boxes are for displaying the number of video channels being remotely viewed at the time. For example, in a 16 channel machine, if one person is remotely viewing all 16 channels, the number will be 16. If 2 remote viewers are connected to view all 16 channels, the number will be 32.
Question 4:	What¡¦s the difference in different quality under camera recording setting in preference?
Answer:	There are 3 different quality settings; fast, good and best. The major difference between the settings is the amount of CPU consumption used to compress the video image. Fast setting requires the lowest CPU power, while Best requires the most. By default, this is set to Good quality.
Question 5:	How much hard disk space is needed for 1 full day recording?
Answer:	The amount of disk space needed depends on the recording settings and number of chips on the capture card. In general, a 4 channel 30/30 FPS capture card has only 1 chip, and it is set to record at 320x240 resolution with non stop smart recording will require 5GB per day. Therefore, 8 channel 240/240 FPS capture card with the same setting will require 8 times the space which is 40GB per day.
Question 6:	What's the difference between the different recording modes?
Answer:	Non Stop Recording - Recording continuously at setting. Non Stop Smart Recording - Recording continuously at setting, but reduce to 1 FPS when there is no motion detected. Event only Recording - Only records when motion is detected. Time lapse Recording - Recording on set time intervals.
Question 7:	What ports need to be forward on the router for remote viewing?
Answer:	There are 5 ports, they are listed in the table below: Name Starting Port Ending Port Protocol http 80 80 TCP Video 18082 18083 TCP Playback 12345 12345 TCP Audio 18000 18000 UDP VNC 5900 5900 Both Note: VNC port is only use for remote service, unless it is necessary, it does not need to be enabled. The rest of the ports need to be enabled for remote access.
Question 8:	All cameras work while viewed in windows, but in remote viewing, only certain cameras show up, why is that?
Answer:	This is usually caused by internet connection or computer limitation. Remote viewing requires great network bandwidth for data transfer and good amount of CPU power for compression. If the network bandwidth is limited or the computer is not powerful enough, the software will not be able to properly execute remote viewing request, which caused certain cameras to black out. Restart remote viewing often fix the problem.
Question 9:	What is the recommended maximum storage space?
Answer:	For DVR2400 V2.0b the recommended maximum storage space is 1TB. For the Hupervision software V1.4, it is 8TB.
Question 10:	Can I connect and view 32 channels on the same computer?
Answer:	It is possible to run 32 channels on the same computer. However, this particular function is only available on the HuperVision 4000 software. Furthermore, the PC will need to have dual monitor output capability in order to display one DVR program per screen for 16 + 16 channels display for a total of 32 channels.
Question 11:	How do I control PTZ with HuperVision 4000 or DVR 2400 machine?
Answer:	First make sure all required connection between the PTZ and the DVR machines are properly configured and connected (mainly the RS485 connection). In the site viewer screen, click on the PTZ icon located on the right side of the screen. A PTZ remote will pop up. Click on the hammer icon located on the bottom of the PTZ remote, PTZ setup screen will pop up. Input the associated com port number and camera ID, and then select the correct device type (protocol, we recommend using Pelco D or DynaColor) and baudrate (set to 2400 for Pelco D). Click ok to save and exit.
Question 12:	How to setup PTZ for auto looping in DVR 2400 or HuperVision 4000 software?
Answer:	First make sure the PTZ is properly connected to the DVR system, then use the software¡¦s on screen PTZ control to move the PTZ to the desired location, then click and hold onto the left mouse button on one of the rounded number icon listed on the lower end of the software's PTZ controller till the number starts to flash. This sets the preset point. To setup more preset points, follow the same steps listed above but use different number to identify each preset locations. After setting up all the preset points, click on the mode icon located on the top of the PTZ controller and go to the auto mode. Under auto mode, first use the top drop down window to select the camera wish to run auto loop, then enter the desired looping sequence in the blank space below the auto looping activation icon. For example, if there are 4 preset points, and the looping sequence is from point 4 to 2 to 3 then 1, the sequence should be enter as 4 2 3 1 with either a space or comma between the number for each preset points. Define the length of pause at each location in the box below the sequence box. To enable looping, click on the looping icon located above the sequence box. This enables auto looping function, click the looping icon once more to disables the looping function.
Question 13:	How do I setup remote viewing for my windows based DVR machine?
Answer:	For remote viewing, it is recommended to disable DHCP. To do this in Windows XP, go to control panel, then click on network connections. Under network connections, right click on the connection device to be used for the DVR then select properties. This will bring out the network connection property screen. Under the General tab, highlight "internet protocol (TCP/IP)" and click properties. This brings up the protocol properties screen, select "Use the following IP address" and enter the IP address and other info* manually (Note: make sure the IP address selected is not used by any other machine in the network). Click ok to save the changes. This finished the network setup for windows. Next is to setup network settings in the DVR program. On the site viewer screen, click on preference (the little hammer sign on the lower right corner of the screen). For DVR 2400, under the general tab, change the http port number to a free port number between 81 to 99. For HuperVision 4000, go to network tab, select "Use fixed IP" then enter the IP address assigned to the network connection. Also change the http port number to a free port number between 81 to 99. Click ok to save changes and exit the setup screen. connecting through a router, please make sure to forward the ports in the router. The list of ports is listed in this FAQ section. Follow the instruction in the router¡¦s user manual to setup router port forwarding function. * Subnet mask, default gateway, and DNS information is available in the router¡¦s status page, if not connecting through a router, please contact your ISP provider for these information.
Question 14:	Why is my internet connection speed limited?
Answer:	The internet connection speed are usually auto configured by the system to run at optimal speed, however, it is possible for the auto configure to constrain the speed at a slower data transfer rate which can hinder the performance of remote access. To check the connection speed in Windows XP system, go to start menu, then control panel. Select and open internet connections and double click on the internet connection icon (if there are more then one, select the one associated with the DVR program), under the general tab, the connection speed will be listed. To manually adjust the connection speed, click on the properties icon on the lower left corner of the general tab screen, this will bring up the connection properties window. In the properties window, click on configure then select the advanced (or link speed) tab. Select link speed/duplex then use the drop down box to select the desired speed and duplex mode. Note: connection speed is limited by various different factors, for example, if the network card is capable of 1Gbps but the connection or router speed is limited to 100mbps, then the connection speed will be limited to the slower speed.
Question 15:	How do I adjust the contrast and brightness of the cameras on my DVR system?
Answer:	To do this, first select the camera for adjustment then maximize this camera¡¦s view to full screen (1 camera view, no split screen view) by double clicking the camera until it reach full screen, then click on the adjustment panel icon located right above the PTZ icon on the right panel of the site viewer program. This opens up the contrast and brightness adjustment panel for this particular camera, click and drag the adjuster to adjust the value. Click on adjust option icon on the top of the adjustment panel will switch to hue and saturation adjustment panel. Click adjust option icon once more to go back to brightness and contrast adjustment panel.
Question 16:	How often should I maintain my DVR?
Answer:	PC based DVR system should be maintained like a PC. We recommend defragging the hard drive(s) every 3 month and format the video data storage partition(s) or hard drive(s) every 6 month.
Question 17:	How do I assign storage space to my DVR program?
Answer:	To do this, open the preference screen from the site viewer. Under the general tab window, there is an add button located in the middle of the page. Click on the add button to bring up the assignment screen. On the top of this new screen, click on the browse button to select the location (folder) for data storage. Click ok to exit and save the changes, DVR program will automatically configure the storage space after exiting the preference window.
Question 18:	How do I delete storage space from my DVR program?
Answer:	To delete a storage space from the DVR program, go into preference, then under general tab highlight the storage drive header (e: or f: drive) to be remove and click the delete button. Click ok to exit preference, upon exiting the program will remove the chosen storage space from the system.
Question 19:	I want to delete the files in my storage drive to free up recording space, is there any files that needs to remain in the folder or could I delete everything in the folder?
Answer:	Either way is fine. If user wishes to delete all files, please follow the remove and add HD space procedure. User can also use the following instruction to free up disk space. When deleting files in the storage folder to free up disk space, there are three files that need to remain in there to ensure continual recording of the DVR program. The three files are: Location.hmi Mfile Path.hmi If any of those three files were deleted, the DVR would not record properly. When DVR failed to record properly, user will have to completely remove and reinstall the storage space for the DVR program.
Question 20:	How do I setup audio recording on my DVR?
Answer:	To setup audio, go to preference then audio. On the top portion of the audio screen (Figure 1) it lists all audio devices available on the DVR machine. By default all audio devices are disconnected. First select the audio device wish to use then uncheck the ¡§disconnect audio¡¨ box to enable audio. Then select the camera to be associated with this particular audio, this establishes the connection between audio input and camera. This completes the setup process. Repeat the same steps for the rest of the audio channels.
Question 21:	How do I setup camera looping on my DVR?
Answer:	To do this, go to preference then view. There are 3 main parts on the view screen (Figure 2): split screen layout (located on the left side of the screen), dropdown box (top of the screen), and cameras (right side of the screen). The drop down box allows user to select in what viewing mode will enable the call monitor function. For example, if the drop down box is set to single view, then all settings applied will only be activated when user view live mode in single view, if the user change to a different viewing mode, call monitor function will not appear. Split screen layout allows user to setup different call monitor setting for each individual channel under its respective split screen. For example, in 16 split screens, split screen 1 represent the upper left corner channel, and by selecting cameras 1, 3, 4, and 8 means user will see camera 1, 3, 4, and 8 looping in channel 1 when viewed in 16 split screen mode, and the duration of the looping can be adjust on the bottom of the view screen. By default, duration of each camera is 5 seconds. After all the settings are done, click ok to save and exit this screen. (8/22/08)
Question 22:	how do I loop 4 cameras at a time in 4 split screen mode in a 16 camera system?
Answer:	To do this, go to "preference" then select "view", select 4 split screens from the dropdown box, under "Split screen layout" select camera box 1,5,9,13 for channel 1, for channel 2 select 2,6,10,14 , select cameras 3,7,11,15 for channel 3, and cameras 4,8,12,16 for channel 4, click "ok" to save and enable the settings. This way, when viewing in 4 split screen mode user will see all 16 cameras looping through the channels.
Question 23:	I forgot my login and password, what to do?
Answer:	There is no way to retrieve login and password information. In order to reset login name and password, user will need to uninstall and reinstall the DVR program. Please refer to software and driver uninstallation/installation procedure in our FAQ for Windows section and follow those steps to properly remove and install the software.
Question 24:	How to view videos backed up from DVR 2400 system on a Windows Vista machine?
Answer:	Backed up videos from DVR 2400 system can not be directly played on a Windows Vista machine due to the lack of certain video codec. User will need to convert the videos into a different format in order to view them on a Vista machine. To do this, follow these steps: 1. Download the file "HME to EXE.zip" from CCSG Corp's support page. 2. Unzip the file on the Vista machine. Run "ShellHMFToEXE.exe", follow the on screen instructions to finish the installation. 3. Plug or insert the storage device with backed up videos from DVR 2400 system in to the Vista machine then navigate to the storage folder of the backed up videos. 4. All video files will have .hme extension. Right click on a video file then select "Resave to EXE", select a location to save the converted files. The new file will have .EXE extension and can now be directly play on Windows Vista system. Repeat this step for all video files. 5. Double click on any converted video file to play it.
Question 25:	Does my DVR 2400 machine works with POS machine?
Answer:	Only DVR 2400 3.0a or later version supports POS machine. To enable POS function, user will have to first installed DVR2400 3.0a software, and then install the patch file to enable POS function. Please contact CCSG to obtain the patch file. Start up the DVR 2400 program after the patch file had being installed. Go into preference of the program, check for "POS" tab on the top of the preference window. If "POS" tab is not there, the function had not being automatically enable, it will need to be manually enabled. To do this, first close the DVR program, go to my computer then go to C: drive (or the drive where the DVR software was installed). Go to program files -> huperlab -> huperDVR -> bin. In the bin folder, open the text file "Live Tag" with notepad. Scroll down and locate the lines "POSPage" and "Enable" as shown in the figure below. Change the number after "Enable" from "0" to "1". Save and exit the file. Reopen DVR 2400 software, POS is now enabled.
Question 26:	My DVR only record a few day of data, why is that?
Answer:	The length of available recording depends on the size of the hard disk and the performance of the capture card. A 30/30 capture card set to non stop smart recording and records at 352x240 resolution outputs 5GB of data per day. Therefore, for a 16 channel 480/480 machine it records at (5GB/Day) x 16 = 80GB/Day, and with a 1TB hard drive it can only contain at most 1000GB / (80GB/Day) = 12.5 Day worth of data.
Question 27:	My DVR does not record anymore, what is wrong with it? What do I do?
Answer:	If the DVR program suddenly stop recording, it could be cause by the following reasons: 1. DVR settings changed. 2. Hard drive failed. 3. Corrupted data structure. Hard drives in the DVR system often fail at a faster rate due to their harsh operating hours and environment. To find out if the hard drive failed, first close the DVR program and identify the manufacturer of the hard drive. Visit the HD manufacturer's website to download the free diagnostic tool. Install and run the diagnostic tool. This process might take several hours depending on the capacity of the hard drive. If the hard drive passes the test, remove then add the hard drive back into the DVR program. If it failed, contact your supplier or manufacturer for replacement. The data structure of the DVR system can be corrupted by improper installation or removal of the DVR software or other invalid DVR related operations. When this happens, back up all the important data from the hard drive, then remove the hard drive from the DVR program. Close the DVR program and reformat the Hard Drive. After the format completes, reopen the DVR program and create a video data storage folder in the hard drive and add the hard drive space to the DVR program.

Question 1:

DVR 2400/Hupervision 4000 driver and software installation procedure:

Answer:

1. First Complete Windows software installation. - After installing Windows operation system, make sure to run Windows update to install all the new updates. - Visit peripheral manufacturers' website to download and install the newest drivers. For example, mainboard chipset driver, video driver, and network driver¡K.etc. 2. Install the capture card. - If the capture card had being installed already, skip to step 3. - - If the capture card had not being installed, shut down the system and insert the capture card into an available slot. 3. Install capture card driver and DVR software. - Turn the system back on. Windows will detect capture card and display "found new hardware" windows (number of windows displayed various by capture card model*). Do not install capture card driver here as this might cause system instability. Cancel all "found new hardware" windows. Capture card driver will be automatically installed by DVR software in a later step. - Insert DVR software CD into the optical drive. DVR software should automatically show up on the screen. If it does not, go into "my computer" and click on the optical drive where the software CD was inserted. - On the DVR software screen click "install DVR" to install the DVR software. The installation program will automatically detect and install proper drivers for the capture card. - If the capture card is a flex card (model: 2CG2FLEX, 2CG4FLEX) the program will ask the user to select the number of cameras to display (4, 8, or 16 cameras). - If customer is installing more then 16 channels, make sure to select 32CH during installation. For installation of 16 or less channels, leave all selections at default. - Following the on screen instruction to finish installation. System will restart itself. If the system does not restart itself, manually restart the system. - DVR software will automatically start after system restarts itself. * For each DSP chip on the capture card, Windows will display 2 "found new hardware" windows. For example, a capture card with 4 DSP chips Windows will display 8 "found new hardware" windows.

Question 1:

DVR 2400 driver and software uninstallation procedure:

Answer:

1. Use the uninstall function of the DVR software to uninstall the DVR program. a. Do this by going into the start menu -> DVR2400 -> Uninstall. 2. Remove the DVR log and drivers in windows. a. Go to your local disk (usually the C: drive, or where the Operation system is installed), delete the text file named BtDrv. Then go into program files folder, delete DVR folder. b. Go back out of program files folder, go into Windows folder, click on system32 folder, then click on the drivers folder. Delete the files named: HMCap2R and HMAud2R. 3. Now uninstall the driver by using the software disk. a. Insert the DVR software disk that came with the capture card into the optical drive. Exit the autorun window. Go to my computer and right click on the optical drive then choose open. This will open the DVR software disk for browsing the files. Click on the HMCap2R folder, then click on the uninstall icon to run driver uninstallation. 4. Restart the computer and reinstall the software. a. If this still does not fix the problem. Repeat the uninstall procedure then download and install the newest DVR program (DVR 2.0b) from our website.

Question 1:

HuperVision driver and software uninstallation procedure:

Answer:

1. Use the uninstall function of the HuperVision software to uninstall the DVR program a. Do this by going into the start menu -> HuperVision 1.4 -> Uninstall. 2. Remove the DVR log and drivers in windows. a. Go to your local disk (usually the C: drive, or where the Operation system is installed), delete the text file named BtDrv. Then go into program files folder, delete Huperlab folder. b. Go back out of program files folder, go into Windows folder, click on system32 folder, then click on the drivers folder. Delete the files named: HMCap2R and HMAud2R. 3. Now uninstall the driver by using the software disk. a. Insert the DVR software disk that came with the capture card into the optical drive. Exit the autorun window. Go to my computer and right click on the optical drive then choose open. This will open the DVR software disk for browsing the files. Click on the Driver folder, then click on the uninstall icon to run driver uninstallation. 4. Restart the computer and reinstall the software.

Question 1:	How do I setup my DSS ATX board?
Answer:	DSS ATX board DVR system is similar to a motherboard with DVR capture card. The only difference being that the DVR capture card had being integrated onto the motherboard for the DSS ATX board; it is an all in one DVR system. Setting up a DSS ATX board DVR system is the same as setting up regular PC windows based DVR system. To setup DSS ATX board, first make sure all hardware components are properly and securely installed. Install Windows XP and run windows update to install the newest updates. Download and install the newest motherboard chipset and video driver from Intel. Make sure all other system drivers are up to date. Insert the included HuperVision 4000 software disc in the optical drive. Run setup and follow the on screen instructions to install DVR software. The system will restart after it finishes installing DVR software.
Question 2:	How do I completely remove DVR driver and software?
Answer:	1. Use the uninstall function of the HuperVision software to uninstall the DVR program a. Do this by going into the start menu -> All Programs -> HuperVision 1.5 -> Uninstall. 2. Remove the DVR log and drivers in windows. a. Go to your local disk (usually the C: drive, or where the Operation system is installed), delete the text file named BtDrv. Then go into program files folder, delete Huperlab folder. b. Go back out of program files folder, go into Windows folder, click on system32 folder, then click on the drivers folder. Delete the files named: HMCap3R and HMAud3R. 3. Now uninstall the driver by using the software disk. a. Insert the DVR software disk that came with the capture card into the optical drive. Exit the autorun window. Go to my computer and right click on the optical drive then choose open. This will open the DVR software disk for browsing the files. Click on the Driver folder, then click on the uninstall icon to run driver uninstallation. 4. Restart the computer and reinstall the software.
Question 3:	How do I assign storage space to my DVR program?
Answer:	To do this, open the preference screen from the site viewer. Under the general tab window, there is an add button located in the middle of the page. Click on the add button to bring up the assignment screen. On the top of this new screen, click on the browse button to select the location (folder) for data storage. Click ok to exit and save the changes, DVR program will automatically configure the storage space after exiting the preference window.
Question 4:	How do I delete storage space from my DVR program?
Answer:	To delete a storage space from the DVR program, go into preference, then under general tab highlight the storage drive header (e: or f: drive) to be remove and click the delete button. Click ok to exit preference, upon exiting the program will remove the chosen storage space from the system.
Question 5:	Hupervision 4000 driver and software installation procedure:
Answer:	1. First Complete Windows software installation. - After installing Windows operation system, make sure to run Windows update to install all the new updates. - Visit peripheral manufacturers' website to download and install the newest drivers. For example, mainboard chipset driver, video driver, and network driver¡K.etc. 2. Install the capture card. - If the capture card had being installed already, skip to step 3. - - If the capture card had not being installed, shut down the system and insert the capture card into an available slot. 3. Install capture card driver and DVR software. - Turn the system back on. Windows will detect capture card and display "found new hardware" windows (number of windows displayed various by capture card model*). Do not install capture card driver here as this might cause system instability. Cancel all "found new hardware" windows. Capture card driver will be automatically installed by DVR software in a later step. - Insert DVR software CD into the optical drive. DVR software should automatically show up on the screen. If it does not, go into "my computer" and click on the optical drive where the software CD was inserted. - On the DVR software screen click "install DVR" to install the DVR software. The installation program will automatically detect and install proper drivers for the capture card. - If the capture card is a flex card (model: 2CG2FLEX, 2CG4FLEX) the program will ask the user to select the number of cameras to display (4, 8, or 16 cameras). - If customer is installing more then 16 channels, make sure to select 32CH during installation. For installation of 16 or less channels, leave all selections at default. - Following the on screen instruction to finish installation. System will restart itself. If the system does not restart itself, manually restart the system. - DVR software will automatically start after system restarts itself. * For each DSP chip on the capture card, Windows will display 2 "found new hardware" windows. For example, a capture card with 4 DSP chips Windows will display 8 "found new hardware" windows.