Question 1:	Power LED on the DVR's Power Button is flashing.
Answer:	This indicates the memory modules were not properly detected by the mainboard, shut off the system, disconnect all power cables, then reject and reinstall the memory modules.
Question 2:	How do I export?
Answer:	Create a new data folder on the desktop, move all the data for export to the new data folder. Use the included burning software to burn to disk or copy to portable devices. When exporting, make sure the blank media shows up in the system (i.e. blank CD). IF not picked up by DVR Software, please click refreshes Button on the Lower Right Corner of the GUI Template.
Question 3:	My default login and password did not work what to do?
Answer:	Restart the system, go into system tool in the main menu before the machine go into DVR program. Reset to default settings. Shut down and reboot. By Doing So, your previous setting will be reset to Factory default Level.
Question 4:	My DVR program did not load what to do?
Answer:	This can be caused by conflicting drive priority between the DOM and the ATA/SATA HD in the computer¡¦s BIOS. To check, shut down then reboot the system, during boot up, make sure DOM is on primary IDE channel 0 or 1 (depends on MB). If not, it needs to be manually set to IDE channel 1. First shut down the system, and unplug all power. Make sure all other IDE devices were set to slave with jumper setting. Unplug the SATA cable from the motherboard, and then plug it to the last SATA port (i.e. SATA 2 if the board has 4 connectors). Boot up the system, the BIOS should automatically set DOM to primary IDE channel 1. Another way is to disconnect SATA HD, and then boot up the system, BIOS should set DOM to primary IDE channel 1. Shut down then reconnect SATA cable to the last SATA port and restart. Another cause is corrupted DOM software. This can be corrected by reinstall the DOM software from the optical drive or USB devices (DOM software is not included with system, but it is available for download on CCSG website under support).
Question 5:	Does Linux DVR have hide camera function?
Answer:	No, it is only available on the Windows and Stand-Alone machine.
Question 6:	What's the purpose of the security tab in system?
Answer:	This enables and disables playback login, and color adjustment function while zooming in on single channel. Please Refer to Manual.
Question 7:	What is the default login and password?
Answer:	The default login is "admin", the password is "1111".
Question 8:	How to setup remote user account?
Answer:	In the DVR program, go into setup. Click on "user" tab. User setup screen will be open, select add. Fill in the desired user login name and password in the blank space provided on the left side of the screen, define the account type as administrator or user right under login and password. On the right side of the screen, all available cameras will be listed. There are 3 columns listed for each camera: remote monitor, remote playback, and remote camera control. Click on the desired camera number box to enable access to remote viewing, playback and camera control for the account. Save and exit.
Question 9:	How to setup audio recording?
Answer:	First plug audio cable into the audio-in port on the capture card (not available on all models) or to the microphone-in on the mainboard. In the DVR program, go into setup and click on the "audio" tab, all available audio channels will be listed with the onboard audio listed as onboard, and the rest in numeric order. Use the drop down menu to select the camera channel desired to associate with the audio input. Save and exit. In the playback mode, audio output is only available when the camera assigned with the audio-in had being maximized to full screen (single channel viewing mode) and the mute button on the audio volume unchecked.
Question 10:	What's the recommended recording resolution and quality setup for the DVR?
Answer:	The maximum resolution available on the Linux DVR is 640 x 480 and the max quality available is "Best". Users can adjust the resolution and quality setting as desired. However, since the communication bridge between the capture cards and the computer is the PCI-bridge, maximum data transfer is limited by the PCI connector¡¦s bandwidth. Thus, for DVR with more then 8 Channels, it is recommended not to max out all the settings because this can cause data traffic jam on the PCI connector which can lead to system instability. For resolution at 640 x 480, video quality should be limited to middle. Best video quality should only be use when resolution is set to 320 x 240.
Question 11:	While setting up remote viewing, what¡¦s the recommended DNS setting?
Answer:	If the connection has dynamic IP, it is recommended to select auto (DHCP) for the DNS. If the connection type is static IP, it is recommended to use the DNS address provided by the ISP provider. While connecting through a router with static IP, it is not recommended to use router¡¦s default gateway as the DNS address, user should use the DNS address provided by the ISP provider.
Question 12:	What's the difference between administrator and user account?
Answer:	When setting up an account, selecting as an administrator will automatically grant the account full access to the DVR (remote playback, setup, view). While selecting as a user account allows administrator to edit the accessibility of DVR remote functions per camera for this account.
Question 13:	Are the login name and password case sensitive?
Answer:	Yes, the login and password are case sensitive, all login and password should be in lower case only. By default, system will not accept or allow user to enter capital case letters.
Question 14:	How do I control a PTZ on my Linux based DVR machine?
Answer:	First make sure all connection between the PTZ and the DVR machine are working (please refer to PTZ and DVR's manual for connection instruction). In the DVR viewer, go into setup, and then click on the PTZ button. Select the camera number connected to the PTZ and select enable. PTZ setup and control will show up in the same window. Set the protocol and baudrate accordingly then exit the setup screen to save. If the setup is done properly, maximize the PTZ's view will bring out the PTZ control.
Question 15:	Does Linux DVR machine support PTZ looping function?
Answer:	No, Linux based DVR machine does not support auto looping, only manual preset.
Question 16:	How do I backup or export video clips onto my external hard disk?
Answer:	To export or backup data onto an external hard disk, the hard disk has to be FAT32 format. The DVR system will not recognize any other formation. Once the formation on the external hard disk is in the correct format, connect the external hard disk to the USB port on the DVR system, then go into the export screen of the DVR system, to go into this screen, click on the playback icon on the DVR main screen, once in the playback mode, click on the floppy disk icon located on the lower right hand corner of the screen and select export. This will bring up the backup & export screen. In the export screen, DVR system will list all the available export devices on the drop down box located close to the upper right hand corner of the screen. Click on the drop down box to select the external hard disk. If the device is not listed, click on the button right next to the drop down box to refresh the list of available exporting devices. If the external hard disk is not listed, please check the formation of the disk and make sure the power or USB connection is not loose.
Question 17:	How do I setup remote viewing on my Linux based DVR system?
Answer:	To do this, first go into the setup page. Click on the network setup tab. Select static IP if connecting through a router. Then enter the IP (make sure this IP address is not used by any other machine in the same network), net mask, gateway and DNS address. To the right side of the screen under remote control, select a port number between 81 to 99. It is recommended not to use the default port 80 since it is a command port which might be share by other machines in the same network. Exit and save the changes, the system will reboot in order to finish setting the network setup. In the router, make sure to port forward the port number used in the DVR's network setup page.
Question 18:	How do I hook up and record audio on my DVR?
Answer:	In general, onboard audio is the first audio device. To associate this audio input with any of the camera on the DVR, go to setup then audio (for the newer software, go to setup -> cameras -> properties) then enable audio by select the camera it is to associate with (i.e. camera 1, or camera 2¡Ketc). Click ok to save and exit the setup page. This enables audio recording for the channel selected. To hear live audio, disable the mute by clicking on the speaker icon located right under the channel view screen. (8/22/08)
Question 19:	How do I install Linux Software/Hardware & update procedures?
Answer:	Linux Software/Hardware installation & update procedures: Hardware Installation: - Insert the capture card(s) into available slot(s) on the PC mainboard. Connect the Linux Dom module to the IDE socket on the IDE cable included in the package. Connector all other connectors accordingly, i.e. power connector... etc. Software Installation: - Obtain the newest firmware, step 1 and 2 listed below have to be done on a Windows based PC. 1.Download the newest firmware under the support page from www.ccsgcorp.com. 2.Extract the Zip file onto desktop. Unzipped file is an ISO image file, use any CD burning software to burn this image onto a CD (make sure to choose burn image onto a CD not just burn the image file). - Power on the PC unit and insert the firmware CD into the optical drive. Make sure the first boot device in the BIOS is set to optical drive (CD/DVD). PC will automatically load and boot from the firmware CD, once the booting process finishes, "DVR Tools Window" will be display on the screen. If the "DVR Tools Window" does not automatically load, please make sure the firmware disk was created properly and the first boot device in the BIOS is set to optical drive. - On the "DVR Tools Window", select "Firmware Upgrade", a list of available firmware will be display on the screen. - Highlight the firmware version to be installed and click "ok". Firmware¡¦s release note will show up on the screen. Click "close" to close this window and proceed to the next step. - On the next screen, check "Keep Configuration" if user wish to save all settings on the Dom module, DVR program will automatically restored the settings after the upgrade. Click "Start" to begin the update process, the rectangular bar under the "Start" button will display progress in percentage. - After upgrade reaches 100%, click "Close" to exit firmware upgrade screen. DVR will now import old configurations and then reboot the system (only if "Keep Configuration" box was checked). - DVR will now load the main menu. Click on "Start DVR" to proceed to the next step or just wait till timeout expires. - If the hard disks in the DVR system are not in the proper format, DVR will display "Disk Report" screen and request user to format the hard disks one at a time. Click "Ok" to format the hard disk. After DVR program formatted the hard disks, click "Ok" to exit this screen. - On the next screen, click "Ok" to acknowledge hardware changes and then click "Setup" to enter disks setup screen. DVR program will automatically assign cameras to available hard drive space. User can manually change the camera assignments by click and drag the particular camera from one hard disk to another. Click on the "Format" button located on the upper right hand corner of each hard disk section to proceed with formatting (Warning: formatting will erase all existing data on the hard disk). After all hard disks had being formatted, click "Finish" to exit and the DVR will automatically load and start the DVR software.
Question 20:	How much bandwidth do I need for remote viewing my full D1 unit with decent video quality?
Answer:	A 16CH Full D1 unit delivers a total of 240FPS, so the bandwidth needed according to different video quality setup is as follows: Note: Remote viewing still functions if the connection bandwidth is lower then indicated above. However, video frame rate will drop.
Question 21:	How do I setup my cell phone to remote view my DVR?
Answer:	Remote viewing the Linux based DVR on the cell phone requires the following conditions: 1. A Windows Mobile 6 based cell phone with internet connectivity. 2. Microsoft .NET Compact Framework 3.5 Redistributable installed. If it is already installed on the cell phone, skip to the next step otherwise continue to finish this step. This file is available for download directly from Microsoft here. Please follow the instruction on the Microsoft download page to properly install it. 3. DVR properly setup for remote viewing. (Instruction on how to setup remote viewing on the DVR is available in our Linux FAQ session under support page) 4. MobileViewerCab.CAB file. This file is available for download from CCSG Corp's support page. 5. A PC to sync with the cell phone. Here are the cell phone setup steps: 1. Connect and sync the cell phone to the PC. 2. Transfer the file "MobileViewerCab.CAB" to the cell phone. 3. Locate the file "MobileViewerCab.CAB" on the cell phone, and click on the file to install it. 4. After installation completed, go back to the main page on the cell phone and click on "Start" and then "Programs". Locate the icon named "MobileViewer" double click to run the program. 5. Program will prompt user to enter the IP, port, login name and password for the DVR system to be remotely viewed, after filling in the required information, click "Login" to connect. Note: Mobile viewer program can only display 1 channel at a time. Please use the drop down menu to select the camera channel to be viewed.
Question 22:	How much bandwidth is necessary to get the best video quality when viewing remotely?
Answer:	The necessary bandwidth for remote viewing is listed in the table below. These numbers are based on a 16 channel system.
Question 23:	How do I instant export from the DVR?
Answer:	While at the DVR: Click the menu button on the bottom right of the screen Select Playback Locate the time and camera you want to backup Plug in a USB drive or insert a CD-R or DVD-R in the drive Click the menu button again Select Instant Export Select the device you are exporting to Checkmark the camera(s) you want to export Click and hold on the number of seconds and it will give you a dropdown menu to increase the time from 5 seconds to 1800 seconds Click OK and wait for the export to finish You will find your video files organized in your device in the "cam" folder DVR-Linux Instant Export
Question 24:	How do I backup video from the DVR?
Answer:	While at the DV: Click the menu button on the bottom right Select Playback Plug in a USB drive or insert a CD-R or DVD-R in the drive Click the menu button again Select Backup Highlight the times you want to backup and click the ">>" button When you have selected all that you want to backup click burn DVR-Linux Backup Window
Question 25:	When backing up to DVD it says "no disk"
Answer:	Make sure that you are using DVD-R, DVD+R, CD-R, or CD+R. The DVR does not support all rewritable (RW) media.
Question 26:	How do I playback the video I exported?
Answer:	If you used the Instant Export option: Insert the USB drive, CD, or DVD Find your video in the "[drive letter]:\cam" folder organized by camera and time Double click the file to open with your default media player Location of instant export If you used the Backup option: Insert the USB drive, CD, or DVD Install DVR Player by running E:\dvrsetup if you haven¡¦t already done so Find your video in the [drive]:\cam folder organized by camera and time Double click the file to open with DVR Player
Question 27:	How do I setup DDNS?
Answer:	If your network automatically assigns an IP to your DVR you will need to setup DDNS in order to remotely connect to the DVR: Sign up for an account at dyndns.org or no-ip.com a. Add a host and create a host name ( ex. "store123") b. Choose a domain from the list (ex."dvrdns.org") c. enter your DVR's outside IP address Make sure that your DVR has internet connection Go to Menu->Network->DDNS Enable DDNS by clicking on the drop-down box next to "Status" and selecting "Enable" Enter the information from the account you created on dyndns.org or no-ip.com Enter the login information to the account you created on dyndns.org or no-ip.com To access your DVR remotely, open Internet Explorer and go to the host name you created (ex. http://store123.dvrdns.org) *When using DDNS it is recommend that the DVR is set to the default network port (port 80). For more information about network setup go to the Linux-Embedded DVR User Manual - Chapter 5 Section 5 - Network. If you are unsure about your network settings, contact your network administrator.
Question 28:	How do I remotely connect to my DVR?
Answer:	Make sure that the DVR is connected to the internet: On a remote computer, start Internet Explorer Enter the address of the DVR (http://ipaddress:networkport' refer to your network settings) Click on "Download dvrsetup" and follow the instructions After you finish installing the program, connect to the DVR again Click on "Connect DVR" *You will be prompted to install ActiveX controls, make sure to allow all. You may also want to go to Tools->Internet Options->Security->Trusted Sites and add your DVR address to the list of trusted sites. For more information about network setup go to the Linux-Embedded DVR User Manual - Chapter 5 Section 5 - Network. If you are unsure about your network settings, contact your network administrator.
Question 29:	How do I save video from a remote computer?
Answer:	Make sure that you can remotely connect to your DVR: Connect to your DVR Click the playback button Click the save button There are two ways to select video a. The first method allows you to choose intervals of video to save b. The second method allows you to choose a time range to save Make your selection and click save, select a location to save your files Wait until it says "Download Finished"
Question 30:	I lost my username and password.
Answer:	There is no way to retrieve login and password information. You must reset all configurations by updating the firmware: Burn the Linux firmware CD from the CD provided with the system or from our support page Load the CD and reboot the computer (make sure that the CD drive is 1st boot priority in bios) Click "Reset Configuration" The default User/Pass is "admin/1111"

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